Cancel/Change Order

Order Changes

We understand that customers may occasionally need to modify an order shortly after it has been placed. Whether you need to update a shipping address, correct contact information, adjust the quantity of an item, or request another modification, we encourage you to contact our customer support team as soon as possible after completing your purchase.

Because our fulfillment process begins quickly, every request is reviewed individually based on the current processing status of the order. While we make every reasonable effort to accommodate change requests, we cannot guarantee that every modification will be possible once order preparation has started.

If your requested change can be completed before fulfillment begins, our team will update your order whenever operationally possible. If the requested modification cannot be completed, we will explain the available options and help determine the most appropriate solution.

Submitting multiple requests for the same order may delay the review process. To help us respond efficiently, please include your order number together with a clear explanation of the requested changes in your initial message.

Cancellation Window

Customers may request cancellation of an order before it enters processing. Since orders are generally prepared within 1 business day, cancellation requests should be submitted immediately after the purchase is completed.

Our fulfillment team works to prepare orders promptly so they can be shipped without unnecessary delays. As a result, the amount of time available for cancellations may be limited depending on when your request is received.

Receiving a cancellation request does not automatically confirm that the order has been canceled. Every request must first be reviewed to determine whether fulfillment activities have already begun. Customers will receive confirmation once the request has been evaluated.

To improve the likelihood of a successful cancellation, please contact us before our daily processing cut-off time whenever possible.

Processed Orders

Once an order has entered the fulfillment process, has been packed, assigned a shipping label, or transferred to a shipping carrier, it can no longer be canceled or modified. At that stage, shipping information and package preparation have already been finalized to ensure efficient delivery.

Customers whose orders have already been processed should allow the shipment to arrive before requesting any available post-delivery assistance. Depending on the circumstances, support may be provided through the return process after delivery has been completed.

We recommend reviewing your order confirmation carefully immediately after placing your purchase so that any necessary corrections can be reported before fulfillment begins.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Please carefully verify the recipient's name, street address, apartment or unit number, city, state, postal code, and contact information before submitting your order.

If you discover an error after completing your purchase, notify us immediately. If your order has not yet entered processing, we will make every reasonable effort to update the shipping information before shipment.

If the order has already been processed or transferred to the shipping carrier, address modifications may no longer be available. In such cases, delivery delays, unsuccessful delivery attempts, or returned shipments may occur.

We cannot guarantee recovery of packages delivered to an address provided incorrectly during checkout. Prompt communication greatly increases the opportunity to correct shipping information before fulfillment begins.

Refunds

If a cancellation request is approved before order processing begins, any eligible payment received for the order will be refunded using the original payment method.

Approved refunds are generally completed within 10 business days. The exact time required for funds to appear may vary depending on your financial institution or payment provider.

If a cancellation request cannot be approved because fulfillment has already begun, the order will continue through shipment. Customers may review our Return & Refund Policy for information regarding available options after delivery.

Refund eligibility is determined according to the status of the order at the time your request is reviewed.

Replacement Orders

If an order cannot be modified after processing has started, customers may choose to place a new order for the correct items if desired. This option is often the fastest solution when changes involve different products, sizes, colors, or shipping information that can no longer be updated.

If the original shipment is later returned or qualifies under our Return & Refund Policy, any eligible refund will be processed separately after the returned merchandise has been received and inspected.

Replacement orders are treated as independent purchases and are processed according to our standard fulfillment and shipping timelines.

Customer Responsibilities

Customers play an important role in ensuring smooth order processing. Before submitting an order, please carefully review all purchase details, including selected products, quantities, sizes, colors, billing information, shipping address, and payment details.

After placing an order, monitor your email for order confirmations or any messages from our customer support team requesting additional information. Responding promptly to these communications helps avoid unnecessary processing delays.

Customers should also retain their order confirmation email and order number until delivery has been completed. This information allows us to locate your purchase quickly whenever assistance is required.

Providing accurate information at checkout greatly reduces the likelihood of shipping delays, unsuccessful delivery attempts, and the need for order modifications after submission.

Contact Us

If you need assistance with changing or canceling an order, please contact our customer support team as soon as possible after placing your purchase. Early communication provides the greatest opportunity for us to review your request before fulfillment begins.

When contacting us, please include your order number together with a detailed explanation of the requested change or cancellation so we can assist you as efficiently as possible.

Email: support@steckowych.com
Address: 12 Hawthorne Cir, Rocky Hill, CT 06067-3657, United States

Our support team is committed to responding promptly and providing clear guidance regarding available options based on your order's current processing status.