Return & Refund Policy

Introduction

We want every purchase to meet your expectations and believe that a straightforward return experience is an important part of customer satisfaction. While we carefully prepare each order before shipment, we understand that there may be occasions when a return or refund becomes necessary. This Return & Refund Policy explains how returns are handled, the conditions that apply, how refunds are processed, and what customers can expect throughout the process.

Our team reviews every request individually to ensure each situation is handled fairly and consistently. We encourage customers to inspect their order upon delivery and contact us promptly if any issue is identified. Providing complete information when submitting a return request helps us resolve the matter as efficiently as possible.

Please review the following guidelines before sending any item back. Following the return procedure helps prevent unnecessary delays and allows us to process your request more quickly.

Eligibility

Returns are accepted within 30 days from the date your order is delivered. Requests submitted after the return period may not qualify for a refund or replacement.

To be eligible for a return, merchandise should be in its original condition and accompanied by any original packaging, labels, or tags whenever applicable. Items should show no signs of misuse, excessive wear, alteration, or damage caused after delivery.

If additional information is required to verify eligibility, our customer support team may request photographs or other documentation before authorizing the return.

Return Conditions

Returned merchandise should be shipped back in a secure package to reduce the possibility of damage during transit. Customers are encouraged to use appropriate protective packaging whenever possible.

Returned items should match the products originally shipped and should not contain missing components, intentional alterations, or evidence of misuse. Products that arrive in a condition significantly different from their original state may not qualify for a refund.

For the fastest processing, customers should follow the return instructions provided by our support team after the return request has been approved.

Non-returnable Items

Certain products cannot be accepted for return due to their condition or nature. Examples may include:

• Items showing obvious signs of wear or use.
• Products damaged after delivery because of improper handling.
• Items returned without significant original components when those components are required.
• Products returned beyond the applicable return period.
• Items that have been modified, cleaned, repaired, or altered after delivery.

Our support team will gladly review any questions regarding product eligibility before a return is initiated.

Return Process

To begin a return, please contact our customer support team by email and include your order number together with a brief description of the reason for your request. Supporting photographs may also be requested depending on the circumstances.

Once your request has been reviewed, you will receive return instructions. Please do not send merchandise back before receiving authorization, as doing so may delay processing or prevent proper identification of your package.

After your return has been shipped, retaining the shipment tracking information is recommended until the return has been fully completed.

Inspection

Every returned package is inspected upon arrival to confirm that the returned merchandise matches the approved return request and satisfies the applicable return conditions.

During inspection, we verify the product's condition, completeness, and overall eligibility for refund or exchange. This review helps ensure accurate processing while protecting both customers and our fulfillment operations.

If additional clarification is required during inspection, our support team may contact you before the request is finalized.

Refund Timeline

Once a returned item successfully completes inspection and is approved, refund processing begins promptly. Approved refunds are generally completed within 10 business days.

The total time required before funds appear in your account may vary depending on your payment provider and internal financial processing procedures.

Refund Method

Approved refunds are issued to the original payment method used when the order was placed. We are unable to redirect refunds to alternative payment accounts or payment methods.

There is no restocking fee for approved returns that meet the requirements outlined in this policy.

Once the refund has been completed, a confirmation email will be sent whenever applicable.

Late Refunds

If your refund has been approved but has not appeared after the normal processing period, we recommend first checking with your financial institution or payment provider, as posting times can vary.

If sufficient time has passed and you still cannot locate your refund, please contact us so we can verify the refund status and provide additional assistance.

Damaged Items

If your package arrives with damaged merchandise, please notify us as soon as possible after delivery. Including clear photographs of the product, packaging, and shipping label allows our team to evaluate the situation more efficiently.

We review each report carefully and will work toward an appropriate resolution after the necessary information has been received.

Wrong Items

If you receive an item different from the one ordered, please contact us promptly with your order number and supporting photographs. Our team will review the shipment details and provide instructions to help resolve the issue as quickly as possible.

Please avoid using the incorrect item before contacting us, as doing so may affect available resolution options.

Exchanges

Exchange requests are evaluated individually based on product availability and the condition of the returned merchandise. Customers wishing to exchange an item should contact our support team before returning the product.

If an identical replacement is unavailable, we will discuss available alternatives or other appropriate options after reviewing your request.

Contact Us

If you have questions regarding returns, refunds, exchanges, or require assistance with a return request, please contact our customer support team.

Email: support@steckowych.com
Address: 12 Hawthorne Cir, Rocky Hill, CT 06067-3657, United States

We are committed to responding as promptly as possible and assisting you throughout the return process.